Offer the luxury of wearing your creations in complete serenity
GRACE enables Maisons to integrate a complimentary protection model for their clients, strengthening their value proposition and fundamentally elevating the client relationship
OUR PROMISE
Protect. Retain. Enrich.
GRACE enables Maisons to deploy a global protection model, seamlessly embedded at the point of purchase and offered to clients, powered by a robust legal framework, a dedicated technology infrastructure, and premium orchestration of the customer journey
Turnkey technological infrastructure
GRACE deploys a comprehensive infrastructure that integrates seamlessly into existing journeys and systems, in a secure and tailored manner
Premium customer experience management
Once the service is activated, GRACE provides fast, dedicated client support, including claim management and fraud detection
Robust legal framework
GRACE is built on an innovative legal model designed to enable complimentary, global, and automatic protection, while ensuring simple deployment and full regulatory compliance
OUR PROMISE
Protect
Support
Build Loyalty
GRACE enables Maisons to deploy a global protection model, seamlessly embedded at the point of purchase and offered to clients, powered by a robust legal framework, a dedicated technology infrastructure, and premium orchestration of the customer journey
Turnkey technological infrastructure
GRACE deploys a comprehensive infrastructure that integrates seamlessly into existing journeys and systems, in a secure and tailored manner
Premium customer experience management
Once the service is activated, GRACE provides fast, dedicated client support, including claim management and fraud detection
Robust legal framework
GRACE is built on an innovative legal model designed to enable complimentary, global, and automatic protection, while ensuring simple deployment and full regulatory compliance
“For several years now, we have been thinking about how to restore a sense of peace of mind to our clients. The idea was to introduce a unique service that aligns with our philosophy: encouraging women to wear their diamonds every day.”
Jean-Baptiste Sassine and Valérie Messika
CEO Messika, Founder and Artistic Director
A VIRTUOUS MODEL
An experience that will be etched in memory
GRACE elevates the art of client relationships by transforming life’s unexpected moments into meaningful opportunities to build deeper, more authentic, and lasting connections
Multiple strategic benefits
For the Brand
and the client
Multiple strategic benefits
For the Brand
Profitable serenity
By removing purchase barriers linked to fear of theft, GRACE enhances the perceived value of your creations and facilitates the decision to buy
Long-term loyalty
By transforming sensitive moments into meaningful experiences, GRACE strengthens client engagement and builds lasting emotional attachment to your Maison
Strategic client intelligence
GRACE unlocks previously inaccessible client and product insights, offering visibility into the life of your creations beyond purchase and informing long-term strategyed in such a personal moment, the client develops deep appreciation and unwavering loyalty to the brand.
An expected standard of care
Clients benefit from complimentary, automatic, and global protection against theft, loss, or damage allowing them to wear their creations with complete serenity
A privileged relationship
Supported by the Maison well beyond the purchase, clients feel heard, reassured, and valued
A premium experience
Clients enjoy a seamless and personalized journey, designed to meet the highest expectations of luxury
Profitable serenity
An expected standard of care
By removing purchase barriers linked to fear of theft, GRACE enhances the perceived value of your creations and facilitates the decision to buy
Clients benefit from complimentary, automatic, and global protection against theft, loss, or damage allowing them to wear their creations with complete serenity
Long-term loyalty
A privileged relationship
By transforming sensitive moments into meaningful experiences, GRACE strengthens client engagement and builds lasting emotional attachment to your Maison
Seamless and personalized, GRACE delivers a five-star experience that meets both your clients' expectations and your own.
Strategic client intelligence
A premium experience
GRACE unlocks previously inaccessible client and product insights, offering visibility into the life of your creations beyond purchase and informing long-term strategy
By being supported in such a personal moment, the client develops deep appreciation and unwavering loyalty to the brand.
HOW WE WORK
A Customer Journey defined by Serenity
Always protected
From the moment your client acquires one of your creations, they are automatically and at no additional cost protected by the Maison, supported by GRACE, for several years
Always protected
From the moment your client acquires one of your creations, they are automatically and at no additional cost protected by the Maison, supported by GRACE, for several years
Ownership transfer
In the event of a gift or resale, your client can access their personal account and seamlessly transfer the protection to the new beneficiary. This provides your Maison with valuable strategic insights into both client behavior and the lifecycle of your creations
Ownership transfer
In the event of a gift or resale, your client can access their personal account and seamlessly transfer the protection to the new beneficiary. This provides your Maison with valuable strategic insights into both client behavior and the lifecycle of your creations
A claim in minutes
In the event of an incident, clients can submit their claim in under 10 minutes through a dedicated platform, fully tailored to your Maison’s identity
A claim in minutes
In the event of an incident, clients can submit their claim in under 10 minutes through a dedicated platform, fully tailored to your Maison’s identity
Response within 5 days
Clients receive a response to their claim within a few days, followed by a personalized boutique appointment to complete the service and replace their creation
Response within 5 days
Clients receive a response to their claim within a few days, followed by a personalized boutique appointment to complete the service and replace their creation
A replaced item
A replaced item
The customer is invited by the brand to return to the store or to your e-commerce site to exchange their item for another of equal value, or more
They trust us
“The Serenity Service quickly became an obvious choice for Messika. A jewel is meant to be worn, lived in, and loved without fear, we needed to create a simple solution that truly addressed this reality. We named it Serenity, because that is exactly what we wanted to offer our clients.”
Aurélie Darmon
Chief Marketing Officer, Messika
“We live in a complex world. Security has become a real issue, and it’s something that concerns our clients. Serenity helps ease that worry and brings back confidence.”
Alexandre Benamu
CEO COPIN
“The Serenity Service quickly became an obvious choice for Messika. A jewel is meant to be worn, lived in, and loved without fear, we needed to create a simple solution that truly addressed this reality. We named it Serenity, because that is exactly what we wanted to offer our clients.”
Aurélie Darmon
Chief Marketing Officer, Messika
“We live in a complex world. Security has become a real issue, and it’s something that concerns our clients. Serenity helps ease that worry and brings back confidence.”
Alexandre Benamu
CEO COPIN
“The Serenity Service quickly became an obvious choice for Messika. A jewel is meant to be worn, lived in, and loved without fear, we needed to create a simple solution that truly addressed this reality. We named it Serenity, because that is exactly what we wanted to offer our clients.”
Aurélie Darmon
Chief Marketing Officer, Messika
“We live in a complex world. Security has become a real issue, and it’s something that concerns our clients. Serenity helps ease that worry and brings back confidence.”
Alexandre Benamu
CEO COPIN
0/10
0/10
client satisfaction score
>0%
>0%
of sales advisors state that GRACE enhances the sales ceremony
x0
x0
higher client engagement post-purchase*
*Service platform login rate compared to the Maison’s standard client account login rate
From your clients’ perspective
An experience your customers will remember for a long time
“The service is clear, simple, and you can feel that Messika truly cares about its client. It makes me want to purchase jewelry from the maison again in the future.”
Léa C.
“The service is clear, simple, and you can feel that Messika truly cares about its client. It makes me want to purchase jewelry from the maison again in the future.”
Léa C.
“I was hesitating between two Maisons to buy a piece of jewelry for my daughter. The serenity service made the difference. Knowing that the piece is protected in case of theft, especially for a young adult reassured me in my choice.”
Stéphanie B.
“I was hesitating between two Maisons to buy a piece of jewelry for my daughter. The serenity service made the difference. Knowing that the piece is protected in case of theft, especially for a young adult reassured me in my choice.”
Stéphanie B.
“At first, I thought this service would be charged! I was very surprised to learn that Serenity is completely free. For such a comprehensive service, it’s the cherry on the top at the moment of checkout.”
Thomas M.
“At first, I thought this service would be charged! I was very surprised to learn that Serenity is completely free. For such a comprehensive service, it’s the cherry on the top at the moment of checkout.”
Thomas M.
“It’s a service other Maisons should take inspiration from. This kind of protection significantly enhances the perceived value of a piece.”
Chole P.
“It’s a service other Maisons should take inspiration from. This kind of protection significantly enhances the perceived value of a piece.”
Chole P.
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covered worldwide
They trust us
Rimowa, the first leading house in high-end luggage to protect all its suitcases with the Replacement Service.
They trust us
Messika, the first house to protect its jewelry and fine jewelry pieces, with Messika's Serenity.
Our latest partner
The first Parisian jewelers found serenity by trusting GRACE.
They trust us
The Parisian brand of high eco-friendly leather goods offers the serenity of finally wearing such bags, with complete freedom.
They trust us
Rimowa, the first leading luxury luggage brand to protect all its suitcases with the Replacement Service.
They trust us
Messika, the first house to protect its jewelry and fine jewelry pieces, with Messika's Serenity.
Our latest partner
The first Parisian jewelers found serenity by trusting GRACE.
They trust us
The Parisian eco-friendly haute leather goods house offers the peace of mind to finally carry such bags with complete freedom.
The new standard of luxury
The new standard of luxury
Access an exclusive and authentic customer experience, specially designed for luxury brands.
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© Copyright 2025. Privacy Policy
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© Copyright 2025. Privacy Policy
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