In this new episode, dive into the exceptional world of Vincent Billiard, General Manager of the Hôtel de Crillon, one of the most emblematic palaces in Paris.

After an international career in luxury hospitality – from Washington to Tokyo – he returns to his hometown to manage a place rich in history, located on the mythical Place de la Concorde.

With finesse and demand, he tells us how to run a Palace by combining heritage, innovation, and tailor-made hospitality.

An inspiring exchange, between the art of service, business, sustainable management, unprecedented anecdotes… and French excellence.

What you will discover in this episode:

The Hôtel de Crillon: An timeless symbol of Parisian luxury.

• Managing a palace: how does it work?

• The key role of butlers and concierges in the customer experience.

• The importance of authenticity and innovation in luxury hospitality.

• The ecological and social commitment of a responsible palace.

• Fascinating stories about legendary guests… and some well-kept secrets.

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