The new
standard of luxury
As more than 50% of luxury clients hold back on purchases due to fear of theft, GRACE is redefining the rules by enabling Maisons to offer seamless, worldwide, and complimentary protection against theft, loss, and damage
Contact us
The new
standard of luxury
As more than 50% of luxury clients hold back on purchases due to fear of theft, GRACE is redefining the rules by enabling Maisons to offer seamless, worldwide, and complimentary protection against theft, loss, and damage
Contact us
OUR PARTNERS
Nearly 1 in 2 clients prefer wearing replicas to protect their originals.
Nearly 1 in 2 clients prefer wearing replicas to protect their originals.
Is this acceptable?
They trust us
“The Serenity Service quickly became an obvious choice for Messika. A jewel is meant to be worn, lived in, and loved without fear, we needed to create a simple solution that truly addressed this reality. We named it Serenity, because that is exactly what we wanted to offer our clients.”
Aurélie Darmon
Chief Marketing Officer, Messika
“We live in a complex world. Security has become a real issue, and it’s something that concerns our clients. Serenity helps ease that worry and brings back confidence.”
Alexandre Benamu
CEO COPIN
“The Serenity Service quickly became an obvious choice for Messika. A jewel is meant to be worn, lived in, and loved without fear, we needed to create a simple solution that truly addressed this reality. We named it Serenity, because that is exactly what we wanted to offer our clients.”
Aurélie Darmon
Chief Marketing Officer, Messika
“We live in a complex world. Security has become a real issue, and it’s something that concerns our clients. Serenity helps ease that worry and brings back confidence.”
Alexandre Benamu
CEO COPIN
“The Serenity Service quickly became an obvious choice for Messika. A jewel is meant to be worn, lived in, and loved without fear, we needed to create a simple solution that truly addressed this reality. We named it Serenity, because that is exactly what we wanted to offer our clients.”
Aurélie Darmon
Chief Marketing Officer, Messika
“We live in a complex world. Security has become a real issue, and it’s something that concerns our clients. Serenity helps ease that worry and brings back confidence.”
Alexandre Benamu
CEO COPIN
What if bringing serenity through a protection service was the key?
Reinvent the standards
Because true luxury is priceless, we are redefining product protection to create a customer relationship that exceeds expectations, delivering immeasurable value
“I was hesitating between two Maisons, but knowing the piece was protected clearly tipped the balance."
Stéphanie B.
From anxiety to serenity
GRACE transforms each purchase into a lasting relationship, by protecting your clients and deepening their attachment to your Maison through an authentic and personalized experience
Over 70% of clients say that offering protection would significantly increase their trust in a brand.
From anxiety to serenity
GRACE gives your Maison a deeper understanding of your clients and the true life journey of your creations beyond the point of sale. It captures previously inaccessible data (such as gifting and ownership transfers), enriched by a high-value intelligence layer
Up to 80% qualified client data captured, seamlessly activable within your CRM
“With the Serenity Service, we want our clients to be able to wear their jewelry with peace of mind.”
“With the Serenity Service, we want our clients to be able to wear their jewelry with peace of mind.”
Valérie Messika
Founder and Artistic Director
What if bringing serenity through a protection service was the key?
What if peace
of mind could be profitable ?
From anxiety to serenity
GRACE reassures clients from the very first stage of the purchasing journey, becoming a decisive differentiator for you. It elevates the perceived value of your creations and supports confident purchase decisions.
“I was hesitating between two Maisons, but knowing the piece was protected clearly tipped the balance." Stéphanie B.
From anxiety to loyalty
From anxiety to loyalty
GRACE transforms each purchase into a lasting relationship, by protecting your clients and deepening their attachment to your Maison through an authentic and personalized experience
Over 70% of clients say that offering protection would significantly increase their trust in a brand.
Unlocking New Strategic Insights
GRACE gives your Maison a deeper understanding of your clients and the true life journey of your creations beyond the point of sale. It captures previously inaccessible data (such as gifting and ownership transfers), enriched by a high-value intelligence layer.
Up to 80% qualified client data captured, seamlessly activable within your CRM
“With the Serenity Service, we want our clients to be able to wear their jewelry with peace of mind.”
Valérie Messika
Founder and Artistic Director
An innovative model for an unparalleled customer journey
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to submit a claim
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Request a demo
Complimentary enrollment
For your clients, protection and access to your dedicated service platform are activated automatically at the time of purchase, at no additional cost
Seamless ownership transfer
In the event of a gift or ownership transfer, protection can be reassigned effortlessly through the platform, with updated information securely shared with the brand
Claim in minutes
In under 10 minutes, your client submits their incident through a platform customized to your Maison’s identity, and receives dedicated support aligned with the highest standards of luxury
Replacement within 5 days
Each case is reviewed under a rigorous anti-fraud protocol and the expertise of our teams. Once approved, your client receives either a replacement piece or a digital voucher equivalent to the original value of the creation
An innovative model for an unparalleled customer journey
<0minutes
<0minutes
to submit a claim
<0days
<0days
for claim validation
+0countries
+0countries
covered worldwide
Complimentary enrollment
For your clients, protection and access to your dedicated service platform are activated automatically at the time of purchase, at no additional cost
Seamless ownership transfer
In the event of a gift or ownership transfer, protection can be reassigned effortlessly through the platform, with updated information securely shared with the brand
Claim in minutes
In under 10 minutes, your client submits their incident through a platform customized to your Maison’s identity, and receives dedicated support aligned with the highest standards of luxury
Replacement within 5 days
Each case is reviewed under a rigorous anti-fraud protocol and the expertise of our teams. Once approved, your client receives either a replacement piece or a digital voucher equivalent to the original value of the creation
An innovative and unmatched solution
An innovative and unmatched solution
From your clients’ perspective
When clients share their experience
“I was pleasantly suprised to learn that my piece was protected for 100% of its value, at no extra cost. It’s a service I wasn’t expecting, but it makes all the difference.”
Claire A.
“I was pleasantly suprised to learn that my piece was protected for 100% of its value, at no extra cost. It’s a service I wasn’t expecting, but it makes all the difference.”
Claire A.
“I was pleasantly suprised to learn that my piece was protected for 100% of its value, at no extra cost. It’s a service I wasn’t expecting, but it makes all the difference.”
Claire A.
“Sincere congratulations to Maison Messika for anticipating changing behaviors while keeping its clients’ best interests at the heart of its priorities.”
Clara D.
“Sincere congratulations to Maison Messika for anticipating changing behaviors while keeping its clients’ best interests at the heart of its priorities.”
Clara D.
“Sincere congratulations to Maison Messika for anticipating changing behaviors while keeping its clients’ best interests at the heart of its priorities.”
Clara D.
“That’s amazing. I would love to know if other brands offer the same service.”
Hélène D.
“That’s amazing. I would love to know if other brands offer the same service.”
Hélène D.
“That’s amazing. I would love to know if other brands offer the same service.”
Hélène D.
“Thanks to this service, I ultimately chose a diamond pavé ring.”
Amélie P.
“Thanks to this service, I ultimately chose a diamond pavé ring.”
Amélie P.
“Thanks to this service, I ultimately chose a diamond pavé ring.”
Amélie P.
A technology platform serving the future of luxury
A technology platform serving the future of luxury
An infrastructure designed for your ecosystem
Conceived as a natural extension of your Maison’s universe, GRACE’s infrastructure is fully customizable and seamlessly integrates with your existing systems to amplify their potential
An infrastructure designed for your ecosystem
Conceived as a natural extension of your Maison’s universe, GRACE’s infrastructure is fully customizable and seamlessly integrates with your existing systems to amplify their potential
A powerful proprietary technology
GRACE has developed an infrastructure engineered specifically for luxury, enhanced by AI to reduce claim processing times, lighten operational workload, and deliver a seamless experience. Highly secure and precise, our protocols are designed to mitigate risks unique to high-value creations
A powerful proprietary technology
GRACE has developed an infrastructure engineered specifically for luxury, enhanced by AI to reduce claim processing times, lighten operational workload, and deliver a seamless experience. Highly secure and precise, our protocols are designed to mitigate risks unique to high-value creations
A dual-layer Intelligence framework
Structured and unified, the data collected by GRACE powers both operational efficiency and strategic decision-making. It provides clear visibility into client behavior and the lifecycle of your creations
A dual-layer Intelligence framework
Structured and unified, the data collected by GRACE powers both operational efficiency and strategic decision-making. It provides clear visibility into client behavior and the lifecycle of your creations
We are building a new standard, together
We are proud to share our partner Houses where the GRACE model is available.
Could your brand be the next to finally offer peace of mind to its clients?
Contact us
RIMOWA
RIMOWA
MESSIKA
MESSIKA
COPIN
COPIN
COPIN
PHI 1.618
PHI 1.618
Your frequently asked questions
Who are we?
What is the protection service operated by GRACE?
What should I do to benefit from this service?
How to create your GRACE account?
How do I connect to my GRACE account?
I had an incident with one of my items, what is the procedure to follow?
I am a client, how can I contact GRACE?
I am a professional, how do I contact GRACE?
The new standard of luxury
The new standard of luxury
Unlock an exclusive and authentic customer experience, meticulously crafted for luxury houses.
© Copyright 2025. Privacy Policy
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© Copyright 2025. Privacy Policy
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© Copyright 2025. Privacy Policy
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